General Policies

Cosmetic & Aesthetic Appointment Policy

A valid credit card is required on file to schedule any cosmetic or aesthetic appointment, including consultations.

Failure to arrive for a scheduled consultation or cosmetic/aesthetic service, arriving late, or cancelling without 48 hours’ notice will result in a $100 non-refundable charge to the card on file. This fee covers the provider’s time, room reservation, and allocated resources.

Appointments included in a package are subject to forfeiture of a session if the patient no-shows or fails to provide a 48-hour cancellation notice.

Initial cosmetic consultations with our Cosmetic Consultant are complimentary. Subsequent consultations are subject to a $100 non-refundable consultation fee.

Two or more no-shows, late cancellations, or late arrivals may result in loss of online booking privileges and/or refusal of future services.

Product Consultations

Product Consultations are subject to a $100 non-refundable fee, which will be charged to the card on file following the consultation. This fee may be applied toward product purchases made on the same day.

Failure to attend your scheduled Product Consultation or to provide 48 hours’ notice will result in the $100 fee being charged and allocated toward the provider’s time, room reservation, and resources.

Product Return Policy

All product sales are final.

• Opened products are non-refundable.
• Unopened products may be returned within 7 days of purchase for account credit only.

If you would like assistance selecting products, our licensed medical estheticians are happy to help guide your selection prior to purchase.

General Dermatology Appointment No-Show, Late, & Cancellation Policy

It is the policy of the South Jersey Skin Care & Laser Center to monitor and manage appointment no-shows, late cancellations, and late arrivals. The goal is to provide each patient with excellent care in a timely manner.

General dermatology and surgical appointments require a 24-hour cancellation notice. A phone call, responding to the reminder system, leaving a message, or sending an email are appropriate ways to communicate cancellations.

A patient scheduled for a general dermatology appointment who no-shows or same-day cancels will be subject to a $75 fee.

Definitions
“No-show” shall mean any person who fails to show up for their scheduled appointment.

“Same day cancellation” or “same day cancels” shall mean any person who cancels an appointment less than the required cancellation timeframe before their scheduled appointment type.

“Late arrival” shall mean any patient who arrives after the start time of the scheduled appointment. If the practice is unable to accommodate the late arrival, the patient will be classified as a “no-show”.

“Expected arrival time” shall mean the patient is expected to arrive no less than 10 minutes prior to the scheduled appointment time.

A patient is notified of the No-Show, Late, & Cancellation Policy at the time of scheduling. A disclosure form is sent to the patient at the time of scheduling through email and/or text and sent again with an appointment reminder, if incomplete.  Additionally, if this form is not completed before the appointment, it will be provided to patients at check-in.  This disclosure is provided annually.

Appointments must be canceled in the appropriate time frame based on your appointment type as follows: cosmetic and aesthetic appointments require 48-hour notice and general and surgical dermatology require 24-hour notice.

In the event a patient arrives late as defined by “late arrival” to their appointment and cannot be seen by the provider on the same day, they will be rescheduled for a future visit, if available.

In the event a patient has incurred multiple documented “no-shows” and/or “same-day cancellations,” the patient may be subject to dismissal from South Jersey Skin Care & Laser Center.

A patient scheduled for a general dermatology appointment who no-shows or same-day cancels will be subject to a $75 fee.

A patient scheduled for a surgical procedure who no-shows or same-day cancels will be subject to a $75 fee.

A patient scheduled for a cosmetic or aesthetic appointment who no-shows or same-day cancels will be subject to a $100 fee as outlined in the above Cosmetic and Aesthetic appointment policy.

Fees are non-refundable and non-transferable.

As a recipient of our services, you are responsible for the charges associated with the services you receive. You remain legally and fully responsible for your entire bill. Cash, check, debit cards, and most credit cards are accepted forms of payment. CareCredit is a line of credit between you and your creditor. At your request, we can provide you with information to apply for CareCredit.

Submission of claims is a courtesy extended to our patients. If your insurance company does not pay your claim in 30 days, the balance will automatically be billed to you. Your insurance coverage is a contract between you and your insurance carrier; we are not a party to that contract. Obtaining referrals is your responsibility. You may be required to re-schedule your appointment if any necessary referrals have not been received by our practice prior to your appointment.

In accordance with your insurance plan and services provided, you are responsible for any and all co-payments, deductibles, and co-insurances.

Certain office procedures or services may not be covered or maybe considered “not medically necessary”, “experimental”, “cosmetic” or simply not covered by your insurance carrier. You are responsible for the payment of these services.

Non-sufficient funds / Returned Checks / Chargebacks
A fee of $30 will be charged for all returned checks and chargebacks.