General Policies

South Jersey Skin Care & Laser Center General Policy

LATE APPOINTMENT/CANCELLATION POLICY

We understand that circumstances arise requiring an appointment to be rescheduled, postponed, or cancelled. If you are unable to make an appointment, please call the office (856-810-9888) promptly.

  • A 24 hour cancellation notice is required for dermatology appointments. ($30 fee charge)
  • A 24 hour notice is required for surgery appointments.If you do not show for your appointment there will be a $90 fee.  If you are late and require a rescheduled appointment there will be a $90 fee.
  • A 48 hour cancellation notice is required for cosmetic & esthetic appointments. (deposit forfeited)

If you do not show for the below listed appointment or fail to cancel within the 48 hour requirement, a $500 fee will be rendered the day of the appointment. This fee is allocated for a provider’s time, materials, and room reservation.

  • CoolSculpting
  • miraDry
  • Ultherapy
  • Vivace

 

Late arrivals

If there is time available in the schedule on the day of your appointment, you will be accommodated. You may need to reschedule your appointment.   Late arrivals affect all patients.
If you are late for a scheduled cosmetic/esthetic appointment and treatment is unable to be completed due to the lack of time, you will be charged a late cancel fee allocated for a provider’s time, materials and room reservation.

PAYMENT REQUIREMENT

Fees are non-refundable and non-transferable.

Patient responsibility

As a recipient of our services, you are responsible for the charges associated with the services you receive. You remain legally and fully responsible for your entire bill.

Cash, check, debit cards and most credit cards are accepted forms of payment. CareCredit ($1000 minimum) is a line of credit between you and your creditor. At your request, we can provide you information to apply for CareCredit. Again, this is a contract between the patient and CareCredit.
Quotes & Promotions

Standard fees will be honored for six months from quote proposal date. Promotional quotes will be honored during the promotional period only. Promotional purchase offer expires on the last day of the promotional period date. Promotional procedures must be performed within the conditions and restrictions of the promotion.

DEPOSITS FOR PROCEDURES/TREATMENTS/CONSULTS

A 50% deposit is required to schedule the following treatments:

  • CoolSculpting
  • Ultherapy * Full payment prior to day of treatment is required.
  • miraDry

A $100 deposit is required for all Cosmetic services and Cosmetic consultations.

At times Esthetic services will require a deposit. This may include but not limited to:

  • HydraFacial MD
  • Chemical Peels
  • Vivace
  • Micro-Needling
  • Dermaplaning

Full payment is required for:
•     All packages
•     Services rendered upon completion of treatment.
•     Promotions
•     Touch-ups

If a patient requests a touch-up. The patient is responsible for the cost of additional treatment. In case of Botox/Juvéderm, a determined number of units/syringes per area may not be adequate and additional units/syringes may be applied with the understanding it is the patient’s responsibility to pay for all additional services.

NON-COMPLIANCE for CoolSculpting, Ultherapy & miraDry 

If there is any information, circumstance, or medical condition withheld which causes a scheduled treatment to be delayed or stopped during a treatment, a $500 fee will be rendered for provider’s time, materials, and room reservation.  Each person’s comfort level is different. Medication is offered and highly recommended to help make your treatment as comfortable as possible. If medication is declined by patient which leads to patient being unable to tolerate the procedure, and we are unable to finish treatment, a $500 fee will be rendered for provider’s time, materials, and room reservation.

NON-COMPLIANCE and Required Driver Notice

If medication is prescribed for a procedure, a driver is required to bring you to and from your appointment. If a driver is not present the procedure will be cancelled with a $500 cancellation fee for the provider’s time, room reservation and supplies.

CONSULTATIONS

Esthetic consultations

Esthetic consultations are complimentary, however there will be a $50 consultation fee if you “NO SHOW” to your appointment or fail to provide 48-hour notice cancellation. Failure to pay may result in loss of booking privileges and/or refusal to provide future service.  

Product consultations

A product consultation is conducted once a patient is comfortable with moving forward with the purchase of the prescribed products.  Recommendations are based on the patient’s concerns, goals and budget. Consultations are only conducted on product lines within the practice, due to the specific training and knowledge of those lines.  Consultations on products outside of the practice cannot be discussed due to the uncertain authenticity of the products and is not appropriate.

A $ 50.00 fee will be charged for subsequent consultations beyond the scope of the first complimentary consultation or if a product consultation occurs without purchase.

Cosmetic consultations

In order to reserve your consultation, a $100 non-refundable consultation fee is required at the time of scheduling. This fee is for a cosmetic consultation.  If a patient proceeds with any (cosmetic) treatment recommended by the provider within the consultation,  the consultation fee can be used as a credit toward that cosmetic treatment. Treatment must be completed within 6 months of the consultation.  If a patient does not complete treatment within 6 months, declines treatment and/or is not a candidate for treatment, the $100 non-refundable consultation fee will be directed to the cosmetic consultation appointment.   If a patient does not show for scheduled consultation or fails to provide the 48-hour notice, the $100 non-refundable consultation fee will be forfeited.

PACKAGES

Some recommendations based on patient goals may include a series of treatments. For this reason, we offer a discount on packages. An unused package treatment is not transferable. Each recommended treatment or package is individually designed for specific needs. If a return is requested for any unused package treatments, you will be charged full price for completed treatments and the remainder will be applied to your account as a credit.
PRODUCTS

All open products are non-refundable. Unopened products may be returned within 7 days of purchase for an account credit. If you require assistance in determining your selection of products, our qualified licensed medical estheticians offer complimentary skin care consultations. They will gladly assist you in determining the appropriate selection of products. If needed, please take advantage of our complimentary consultation prior to final sale.

DONATIONS

Donations that are given to support non-profit organizations are freely given to and for the use of charity.  Donations cannot be transferred or split between individuals. Donations are restricted to the expiration date placed on the gift certificate, treatment or product.  Donations cannot be exchanged or substituted for other services or products.  Multiple treatments/services donated will be performed same day, in office and by appointment only.  Voucher must be presented at time of treatment – NO EXCEPTIONS.  Additional conditions and restrictions may apply pending procedure and/ or treatment.

Management reserves the right to change policies at any time.