General Policies

General Cosmetic & Esthetic Policy

LATE APPOINTMENT/CANCELLATION POLICY

We understand that circumstances arise requiring an appointment to be rescheduled, postponed, or cancelled. If you are unable to make an appointment, please call the office (856-810-9888) promptly.

  • A 24 hour cancellation notice is required for dermatology appointments. ($30 fee charge)
  • A 24 hour notice is required for surgery appointments.  If you do not show for your appointment there will be a $90 fee.  If you are late and require a rescheduled appointment there will be a $90 fee.
  • A 24 hour cancellation notice is required for cosmetic & esthetic appointments. (Deposit forfeited)
  • A 48 hour cancellation notice is required for the following appointments:
    • truSculpt
    • miraDry
    • Ultherapy
    • kybella
    If you do not show for the above listed appointment or fail to cancel within the 48 hour requirement, a $500 fee will be rendered. This fee is allocated for a provider’s time, materials, and room reservation.

If a patient fails to come in for their scheduled appointment for an esthetic/cosmetic service, a $100 non-refundable deposit will be required for any future scheduled services.
Late arrivals (15 minutes) if there is time available in the schedule on the day of your appointment, we will be happy to accommodate you. Late arrivals affect all patients.
If you are late for a scheduled cosmetic/esthetic appointment and treatment is unable to be completed due to the lack of time, you will be charged a $100 fee allocated for a provider’s time, materials and room reservation.

PAYMENT REQUIREMENT

Fees are non-refundable and non-transferable.

Patient responsibility

As a recipient of our services, you are responsible for the charges associated with the services you receive. You remain legally and fully responsible for your entire bill.

Cash, check, debit cards and most credit cards are accepted forms of payment.
CareCredit ($1000 minimum) – this is a line of credit between you and your creditor. At your request, we can provide you information to apply for CareCredit. This is a contract between the patient and CareCredit.
Standard fees will be honored for six months from proposal date. Promotional quotes will be honored during the promotional period only. Promotional purchase offer expires on the last day of the promotional period date. Promotional procedures must be performed within 30 days of the purchase date, otherwise standard fees apply.
A 50% deposit is required for:
• Ultherapy
• miraDry
• kybella
Full payment is required for:
• All packages
• Services rendered upon completion of treatment.
• Certain promotions
• Touch-ups
If a patient requests touch-ups, the patient is responsible for the cost of additional treatment. In case of Botox/Juvederm, a determined number of units/syringes per area may not be adequate and additional units/syringes may be applied with the understanding it is the patient’s responsibility to pay for all additional services.

NON-COMPLIANCE for Ultherapy, miraDry & truSculpt

If there is any information, circumstance, or medical condition withheld which causes a scheduled treatment to be delayed or stopped during a treatment, a $500 fee will be rendered for provider’s time, materials, and room reservation.
Each person’s comfort level is different. Medication is offered and highly recommended to help make your treatment as comfortable as possible. If medication is declined by patient, which leads to patient being unable to tolerate the procedure, and we are unable to finish treatment, a $500 fee will be rendered for provider’s time, materials, and room reservation.

CONSULTATIONS

Esthetic consultations (esthetician) are complimentary, however there will be a $50 consultation fee if you “NO SHOW” to your appointment or fail to provide 24 hour notice cancellation. Failure to pay may result in loss of booking privileges and/or refusal to provide future service.
Cosmetic consultations – In order to reserve your consultation, a $100 non-refundable deposit is needed at the time of booking. The $100 deposit will then be credited to any treatment that is recommended by Dr. Levin within the consultation, and if procedure is completed within 6 months. If you do not show for your scheduled consultation, you will forfeit the $100 deposit. Failure to pay may result in loss of booking privileges and/or refusal to provide future services.
PACKAGES
Some recommendations based on patient goals may include a series of treatments. For this reason, we offer a discount on packages. An unused package treatment is not transferable. Each recommended treatment or package is individually designed for specific needs. If a return is requested for any unused package treatments, you will be charged full price for completed treatments and the remainder will be applied to your account as a credit.
PRODUCTS
All open products are nonrefundable. Unopened products may be returned within 7 days of purchase for an account credit. If you require assistance in determining your selection of products, our qualified licensed medical esthetician offers complimentary skin care consultations. She will gladly assist you in determining the appropriate selection of products. If needed, please take advantage of our complimentary consultation prior to final sale.

DONATIONS

Donations that are given to support non-profit organizations  are freely given to and for the use of charity.  Donations cannot be transferred or split between individuals. Donations are restricted to the expiration date placed on the gift certificate.  Donations cannot be exchanged or substituted for other services or products.  Multiple treatments/services donated will be performed same day, in office and by appointment only.  Voucher must be presented at time of treatment – NO EXCEPTIONS.  Additional conditions and restrictions may apply pending procedure and or treatment.

Thank you for your support and patronage. It is the ultimate goal of our practice to ensure that your entire experience exceeds expectations.